Mechanical Engineering Faculty Research

Title

A Survey of What Customers Want in a Cell Phone Design

Document Type

Article

Publication Date

3-2007

Abstract

The cell phone is an information appliance that has been widely used. It provides instant access to information and makes people more ‘connected’. The objective of our study is to investigate the relationship among the design features of the cell phone and identify the most important design features and design factors. In our survey study, we asked 1,006 college students using a 7-point Likert scale structured questionnaire to evaluate their preference of the design features and overall satisfaction of their current cell phone. Nine design factors were derived. Ten cell phone design features and five design factors that significantly impact a user's satisfaction were identified. The most important design features are: the physical appearance, size and menu organization, which together account for 42% of the total variance of a user's overall satisfaction.

Publication Title

Behaviour & Information Technology

Volume

26

Issue

2

First Page

149

Last Page

163